Complaints

If you have a complaint regarding our services, please contact us as soon as possible so we can work with you to resolve the issue.
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Aligned Finance Limited
Email: info@alignedfinance.co.nz
Phone: 0800 355 288

We will acknowledge your complaint within two working days and aim to resolve it within 20 working days. If additional time is required, we will keep you informed throughout the process.

If your complaint cannot be resolved to your satisfaction, you may contact our external dispute resolution provider:

Insurance & Financial Services Ombudsman (IFSO) Scheme
Website: www.ifso.nz
Phone: 0800 888 202
IFSO Membership Number: 5007385